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IDProjectCategoryView StatusLast Update
0001699T99X171.00 SKB EagleSW Issuepublic2024-07-18 12:29
Reporter(ALTech) Younkwang Jung Assigned To(SW) Bcan Yeh Due Date2023-05-26 11:31
PrioritynormalSeveritys3-moderateReproducibilityalways
Status closedResolutionnot fixable 
Summary0001699: [Smart3][ATV12] Request confirmation on how to install apps automatically that are not included in FW
DescriptionHi kerwin

I checked that YouTube Kids is set to PAI, it seems to be installed only through the setupWizard ( after factory reset )

SKB is asking if there is a way to install it automatically(in silence) without going through the setup wizard.
Currently, SKB is trying to apply the two apps below in this way.
1) YoutubeKids
2) Amazon Prime

Please check it

Thank you
YK.Jung
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(SW) Bcan Yeh

2023-04-07 16:05

developer   ~0012759

Hi YK,

    Here is one suggestion for your reference.
    1. Download apps (YoutubeKids,Amazon Prime) from a server and saved apps in /data temporarily.
    2. Install the above apps silently.
    3. delete the apps

    ps. 1. A (http) server is required to be the apps' source.
          2. It is required to pre-build another app which is responsible for downloading and installing other apps.

(ALTech) Younkwang Jung

2023-04-11 15:21

developer   ~0012806

Hi Bcan

I reported your contents to SKB.
Below is an additional confirmation request from SKB.

PAI is being triggered in SetupWizard after factory reset
Is there a way to trigger PAI outside of the SetupWizard?
( Is there an API to trigger PAI ?)
can you contact Google or 3PL if you don't know?

Thank you
YK.Jung

(SW) Bcan Yeh

2023-04-11 17:14

developer   ~0012815

Hi YK,

    After checking ATV Helper Center, there is no way to trigger PAI out of SetupWizard.
1681200992756.jpg (65,880 bytes)   
1681200992756.jpg (65,880 bytes)   

(ALTech) Younkwang Jung

2023-04-11 18:17

developer   ~0012818

Hi Bcan

Thank you for checking.!!

YK.Jung

(ALTech) Younkwang Jung

2023-05-24 14:23

developer   ~0013213

Hi Bcan

SKB is checking the function that OTT apps are automatically installed without Setup-Wizard(PAI)

So there is an additional confirmation request from SKB.
- Is there any support for apps automatically download/Install solutions at the manufacturer's level ?
- If there is an existing similar solution, please review the applicability.

Thank you
YK.Jung

(SW) Bcan Yeh

2023-05-24 15:13

developer   ~0013216

Hi YK,

    No, we have no this kind of apps.

(ALTech) SY Yoon

2023-05-24 16:58

developer   ~0013222

Hi Mr. Bcan Yeh and Mr. Kerwin Chen,

It is the SKB's official request.
So we need more explanation about your answer.
1. If you don't have apps and you cannot develop this kind apps,
     then please explain more why you cannot develop it.
2. If you don't have apps but you need some time to review this kinds of apps,
     then please let me know how long do you need to review it.
As you know, we have real contact to our customer. So we should persuade why we can or cannot support them.
Normally they want to get positive feedback or reasonable reason that we cannot support.

BR
S YOON

(SW) Bcan Yeh

2023-05-24 17:40

developer   ~0013223

Hi Mr.Yoon,

Please check my response in https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1699#c12759
And currently we don't have this kind of apps.

(SW) Bcan Yeh

2023-05-24 19:01

developer   ~0013224

Hi Mr.Yoon,

>> why you cannot develop it

    I think the keypoint is the server for downloading apps.
    As I know, digicap's app can install app online. (e.g. TJ karaoke)
    That means they have (or maintain) a server for this.
    Maybe you can ask them for more information.

   ps. FXN is manufactor, we don't maintain server

(ALTech) Younkwang Jung

2024-07-18 12:29

developer   ~0016291

Hi Bcan

There was no additional confirmation request from SKB , so I will close this ticket
If there is a request for additional confirmation request from SKB , I wll reopen it

Thank you
YK.Jung

Issue History

Date Modified Username Field Change
2023-04-04 18:25 (ALTech) Younkwang Jung New Issue
2023-04-04 18:25 (ALTech) Younkwang Jung Status new => assigned
2023-04-04 18:25 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2023-04-04 18:25 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2023-04-04 18:25 (ALTech) Younkwang Jung Issue Monitored: (ALTech) JunGyu Kim
2023-04-06 08:48 (SW) Kerwin Chen Severity s2-severe => s3-moderate
2023-04-06 10:31 (ALTech) Younkwang Jung Due Date => 2023-04-10 11:31
2023-04-06 15:10 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Bcan Yeh
2023-04-07 16:05 (SW) Bcan Yeh Note Added: 0012759
2023-04-11 15:21 (ALTech) Younkwang Jung Note Added: 0012806
2023-04-11 17:14 (SW) Bcan Yeh Note Added: 0012815
2023-04-11 17:14 (SW) Bcan Yeh File Added: 1681200992756.jpg
2023-04-11 18:17 (ALTech) Younkwang Jung Note Added: 0012818
2023-05-24 14:23 (ALTech) Younkwang Jung Note Added: 0013213
2023-05-24 14:23 (ALTech) Younkwang Jung Due Date 2023-04-10 11:31 => 2023-05-26 11:31
2023-05-24 15:13 (SW) Bcan Yeh Note Added: 0013216
2023-05-24 16:51 (ALTech) SY Yoon Issue Monitored: (SW) Kerwin Chen
2023-05-24 16:52 (ALTech) SY Yoon Issue Monitored: (SW) Jacky Chiang
2023-05-24 16:58 (ALTech) SY Yoon Note Added: 0013222
2023-05-24 17:40 (SW) Bcan Yeh Note Added: 0013223
2023-05-24 19:01 (SW) Bcan Yeh Note Added: 0013224
2024-07-18 12:29 (ALTech) Younkwang Jung Note Added: 0016291
2024-07-18 12:29 (ALTech) Younkwang Jung Status assigned => closed
2024-07-18 12:29 (ALTech) Younkwang Jung Resolution open => not fixable